Terms & Conditions

Greybasket.com (a venture of Jayalakshmi E-Services Pvt Ltd) provides a set of terms and conditions to use our website and receive our services. We recommend our visitors and potential customers read the given terms of use and disclaimer carefully before using the website. 

This is an agreement between you and Greybasket.com, (a venture of Jayalakshmi E-Services Pvt Ltd) under which you may use our website services including processing, payment transaction and delivery of the products ordered.By using our site, you agree to follow all the given terms and conditions as set forth below:

  • You can order the available quality items and get them delivered at your desired time with our secured online services
  • Our delivery slots will keep you updated about when you receive the groceries at your doorstep
  • We have a wide and increasing array of products from the trusted vendors and popular brands
  • Our groceries are packed fresh on the day they are to be delivered, therefore we assure best quality products
  • You are flexible to shop by category, find specific products as you need
  • You can track your previous shopping orders to make a regular or periodical purchase and thus simplify your job. To make this possible, we store your data securely in your account and enable you to use when logged in
  • In case you find your zipcode missing in our postcode search, then you can drop an email to us to take required measures and get services accessible to your area
  • Our customer support team is available to provide you all details regarding shopping with Greybasket.com

Our terms and conditions are the legal agreement between you and Greybasket.com (a venture of Jayalakshmi E-Services Pvt Ltd) under which you receive the services and use our website. 

Our service is available to authorized users, who access the website. 

Availability of Products

  • Greybasket.com does not guarantee availability of the products when it becomes out of stock without notice. We take enough measures to avoid this, however in some circumstances it is unavoidable
  • The website reserves the right to limit quantities of the products in certain instances and inform you about the limits
  • The website is not responsible for changes in packaging made by the manufacturer
  • Items should be ordered according to the product description and not by product image
  • The website is not responsible or liable for product defects, recalls or less than the product from supplier or manufacturer of groceries

Expiration Dates / Returns / Nutritional Data

  • Greybasket.com assures any ordered item will not have expired before they are delivered to you
  • Similarly, the website is not responsible for the products expire after they are delivered to you
  • We take enough measures to assure that the products are shipped with latest possible expiration dates, which may vary by manufacturer and product
  • Greybasket.com reserves the rights to cancel the order if expiration date does not provide enough time for consumption
  • The website does not guarantee nutritional data to be accurate 

Payments / Accounts / Charges

  • After registering with Greybasket.com, to allow you to access certain features of our Greybasket.com, we will ask you for your email address and password, however, your password should be strictly kept confidential to prevent theft and unauthorized use
  • You agree to pay all charges, including applicable taxes for purchases made by you or anyone you allow to use your account
  • Fees and charges will be assessed according to the fees listed on the website
  • On placing the orders, payment should be made in full
  • On moving the order to processing stage, it cannot be cancelled without a restocking fee, which covers stop of shipment and time taken for unpacking / restocking your order
  • Any incorrect delivery address will subject to an additional charge of Rs.100 rs

Changes in Agreement / Services / Fees

  • Greybasket.com at any time may change the terms of agreement and alter fees or services. Any changes will be noticed to customers via information contained within the website and by continuing to use the services; you agree to accept the changes.
  • Greybasket.com is in no way responsible for your internet practices and activities. We are not liable for any practices in concern to your computer and its operations. 

Sharing Information with Law Enforcement 

Greybasket.com may use or disclose your personal information when it is suitable to comply or enfore with law enforcement officials or when necessary to protect the interest of Greybasket.com and its partners and employees. In case of Wrong delivery of item Greybasket.com takes the responsibility to reship the right grocery item in case of delivering a wrong one. 

In case or damaged products delivered, kindly contact us to assist you replacing. Please note to take the picture of the damaged product to file the claim with the carrier. 

Customer Satisfaction Guarantee 

Greybasket.com guarantees 100% customer satisfaction. In case you are dissatisfied for any reasons, we are ready to make it right. 

Call us or email us within one hour after the delivering the products to return for perishable and grocery products and 15 days for other product.

Cancel and Return Policy

No Question asked easy return policy.

Order cancellation accepted prior dispatch only ( with in 3 hr after placing the order)

Refund will be made in the same form in which payments was made within 7 working days.


Powered By Infometricx Technologies
FOODPAl © 2018

Contact Us

Feel free to contact us

Our Location

Ankit Departmental Store
No 15, Nsk tower
Subhagiri nagar
chennai- 600077


All Day 9:00 AM to 9:00 PM